Our returns policy

Every time you buy from ALA’s ACE shop, you are support our mission for lifelong and lifewide learning for all Australians.

Faulty returns

We will meet all our legal and consumer obligations with regard to items purchased from us that are faulty.

Important note: WeĀ reserve the right toĀ assess the condition and age of all returned goods prior to offering a refund or exchange voucher. If the productsĀ are not faulty or have been damaged due to inappropriate use, a refund or exchange will be refused. Some products may vary slightly from those advertised.

Where applicable all prices include GST.

Returns process

In order to secure a return, pleaseĀ contact us within 30 days of purchase.

Please choose carefully, as we do not give refunds if you simply change your mind or make a wrong decision.